We often see organisations with the right direction still struggle day to day. Decisions stall. Ownership blurs. Suppliers pull one way, internal teams another. Governance exists — but it doesn’t shift work forward.
Our Technology Operating Model solution focuses on how technology actually runs: who owns what, how decisions get made, and how internal teams and partners deliver technology services together.
We don’t just design the model. We help you put it into practice, embed it into BAU, and keep it working as your organisation evolves.
I see them not only as a trusted partner, but actually as an extended part of our technology organisation.
— Chief Information Officer at S&W Group
If day-to-day execution breaks down, delivery depends on workarounds and heroics and the service suffers.
Common symptoms of an operating model letting you down include:
A strong Technology Operating Model removes friction from everyday delivery — so services stay reliable, changes land cleanly and performance doesn’t rely on who’s in the room.
An operating model designed for real-world delivery, not org charts.
A client project we’re proud of.
Our client, managing $35Bn AUM, saw technology starting to hold the business back. The Technology Operating Model wasn’t supporting ambitions for a modern, digital service and leaders could see growing risk to client outcomes. Ortecha was brought in to review the full technology landscape and source a new applications Partner.
What our client got:
Operating models fail when they’re theoretical. Ours work because they’re built around real constraints: live services, real suppliers, real escalation paths.
Here’s what we bring:
Not a problem, we always meet you where you are. We can deliver a design-only engagement: a clear operating blueprint with decision rights, service ownership, governance forums and a practical rollout plan. We'll be ready to help you implement when timing allows.
From the beginning, we co-design with the people who run the operation: technology, the business and suppliers.
That means practical workshops, visible trade-offs and clear ownership from the start. People support what they help build.
Yes, absolutely. We’ll assess what’s working, where friction is creeping in and where accountability or decision paths are breaking down. You’ll get a focused set of fixes. We will not deliver a rewrite for the sake of it.
We agree a small set of operational measures that show whether the model is working in the real world. This typically includes decision throughput, service performance signals, delivery flow, and supplier/accountability clarity. If it’s improving day-to-day execution, it’s working.
At minimum, whenever your sourcing, structure or priorities materially change. Ideally you'll do constant light, regular health checks. Operating models drift often and a small reset early beats a painful rebuild later.
Your partner for every step.
Make change land, not just launch
Technology, done right
Breathe out knowing you have the right partners by your side
Assume your security will be tested. Are you ready?
The most overlooked factor in deal success
Practical thinking from people delivering data, AI and technology.
